Terms & Conditions

1. Scope
2. Contract partner
3. Offer and Conclusion of Contract
4. Right of Withdrawal and Cancellation Policy
5. Prices
6. Shipping, Costs of Returns and Exchanges
7. Delivery
8. Transport Damage
9. Payment
10. Retention of Title
11. Warranty and Liability
12. Image Rights
13. Final Provisions

Additional Information
Order Process
Contract Text
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General Terms and Conditions

These General Terms and Conditions apply to any and all use of this website (www.lenahoschek.com). The business dealings between Lena Hoschek GmbH and the consumer (Section 1 Austrian Consumer Protection Act, Konsumentenschutzgesetz, KSchG) are governed exclusively by these General Terms and Conditions in the version valid at the time of the placement of the order, unless otherwise agreed. Deviating conditions of the customer are not accepted, unless Lena Hoschek GmbH expressly agrees to the application of other conditions.

1.1. All deliveries from Lena Hoschek GmbH (hereinafter: LENA HOSCHEK) to consumers (section 1 KSchG) are governed by these General Terms and Conditions (GTCs).

1.2. Consumers are consumers as defined in the Austrian Consumer Protection Act (KSchG), namely natural or legal persons who are not entrepreneurs. An entrepreneur is someone for whom the transaction is effected in the course of the operation of a business. A business is any permanent organization of an independent economic activity, even if it is not profit-oriented. Legal persons governed by public law are always deemed to be entrepreneurs.

The purchase contract is concluded with:

Lena Hoschek GmbH
Längenfeldgasse 27/7A
1120 Vienna

Company Register Court: Vienna
VAT number: ATU66691528

You can contact LENA HOSCHEK’s customer service team with any questions and complaints weekdays from 9:00 a.m. to 3:00 p.m. on  + 43 (0) 50 309 400 and by e-mail onlineshop@lenahoschek.com.

3.1. The depitction of the products in our online shop does not constitute a legally binding offer, but an invitation to order. Errors excepted.

3.2. By clicking on the “Order with obligation to pay” button, you submit a binding order of the products listed on the order page. A purchase contract and a right to delivery of the goods only arise with the shipment confirmation of your order. We are not obliged to accept your purchase offer. Your goods or voucher card order will be accepted by LENA HOSCHEK, provided that and by LENA HOSCHEK confirms the shipping of the order. Please note that due to special tax regulations we can accept orders from the United Kingdom only from an order total (including shipping costs) of 160.00 €. Orders below this amount must be canceled by LENA HOSCHEK and can not be processed.

4.1. Consumers have a fourteen-day grace period.

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Cancellation Policy

Cancellation Right

You have the right to withdraw from this contract within fourteen days without specifying any reasons.

The cancellation period is fourteen days from the day upon which you, or a third party designated by you, other than the carrier, take(s) possession of the goods. .

To exercise your cancellation right, please notify us (LENA HOSCHEK GmbH, Längenfeldgasse 27/6A Stiege B, 1120 Vienna/Austria, Tel.: +43 (0) 50 309 400, e-mail: onlineshop@lenahoschek.com) in an unequivocal statement (e.g. a letter sent by mail or email) of your decision to cancel this agreement.

For the purposes of compliance with the cancellation deadline, it is sufficient if you notify us that you are exercising your cancellation right before the cancellation period has expired.

Consequences of Cancellation

If you cancel this contract, we shall refund all payments received from you, including shipping charges (except for additional costs incurred if you chose a method of shipping other than the most cost-efficient standard delivery offered by us) without delay but no later than fourteen days from the day on which we received the notice of cancellation. Repayment will be made using the same payment method used for the original transaction, unless otherwise explicitly agreed with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until the items have been returned to us, or until you have provided evidence that you have shipped the goods, whichever is earlier.

You must send back or return the goods to us without delay, no later than fourteen days from the day on which you notified us of the cancellation of this contract. The deadline will be deemed to have been observed if you send the items before the fourteen-day deadline has expired.

LENA HOSCHEK shall bear the costs of returning the goods from Germany and Austria, provided you return the goods using the return label provided by LENA HOSCHEK.

All returns from Austria are handed over to Austrian Post. You can find post offices in your area HERE. All returns from Germany are now handed over to DHL or Deutsche Post.

Otherwise, you will bear the direct cost of returning the goods. You will be required to pay any extra costs incurred by you choosing to have the goods collected. You shall bear the direct cost of returning the goods from Switzerland, non-EU member states and third countries.

You will be liable for any potential reduction in value of the items only if this reduction in value is due to handling on your part which was not necessary for testing the quality, characteristics, and functioning of the items.

Lapse of Cancellation Right

The cancellation right does not apply to goods made according to customer specifications; which are clearly tailored to personal needs; which by their very nature are not suitable for a return; which can quickly decay or where the expiry date has been exceeded (Section 18(1) Austrian Distance Selling Act (Fern- und Auswärtsgeschäfte-Gesetz, FAGG)

Cancellation Template

If you would like to cancel the contract, please complete this form and return it to:

Lena Hoschek GmbH
Längenfeldgasse 27/6A, Stiege B
1120 Vienna
E-mail: onlineshop@lenahoschek.com

5.1. The prices stated on the product pages are gross sales prices and include value added tax at the applicable statutory rate and other price components if your destination is within the EU, but do not include shipping costs. For shipping costs, please refer to clause 6 of these GTCs.

5.2. Gift Cards / Gift Vouchers. The following provisions apply to the sale of LENA HOSCHEK gift cards / gift vouchers:

5.2.1. Gift vouchers are valid for 12 months from purchase.

5.2.2. Gift certificates are non-transferable and cannot be returned or paid out.

5.2.3. If the total value of your order is less than the value of the gift voucher, the voucher code will be adjusted by the remaining amount after your order.

5.2.4. If you return items you have paid for using a gift voucher, the amount to be refunded will be issued and sent to you in the form of a new gift card.

5.2.5. LENA HOSCHEK assumes no responsibility for gift cards and vouchers that are lost, stolen, destroyed or redeemed without authorization.

5.2.6. All items purchased using a LENA HOSCHEK gift voucher are subject to standard tax and shipping.

5.2.7. The standard shipping charges apply when shipping gift vouchers. For shipping costs, please refer to clause 6 of these GTCs.

5.2.8. Gift vouchers cannot be applied to shipping costs

5.2.9. If you return items from your order, any redeemed voucher amount will be returned to the same voucher code

Shipping charges are clearly stated during the order process. The following shipping charges apply to countries:

Albania: 25 Euro
Argentina: 70 Euro
Australia: 50 Euro
Austria: 6 Euro
Bahrain: 70 Euro
Belgium: 12 Euro
Bosnia & Herzegovina: 25 Euro
Bulgaria: 19 Euro
Brazil: 70 Euro
Canada: 55 Euro
China: 50 Euro
Croatia: 19 Euro
Czech Republic: 21 Euro
Cyprus: 25 Euro
Denmark: 12 Euro
Estonia: 19 Euro
Finland: 19 Euro
France: 12 Euro
Germany: 10 Euro
Greece: 19 Euro
Hong Kong: 50 Euro
Hungary: 12 Euro
Iceland: 25 Euro
Ireland: 19 Euro
Israel: 70 Euro
Italy: 12 Euro
Japan: 50 Euro
Latvia: 19 Euro
Liechtenstein: 25 Euro
Lithuania: 19 Euro
Luxembourg: 12 Euro
Malaysia: 55 Euro
Malta: 19 Euro
Mexico: 50 Euro
Monaco: 18 Euro
New Zealand: 50 Euro
Netherlands: 12 Euro
Norway: 25 Euro
Oman: 70 Euro
Poland: 12 Euro
Portugal: 19 Euro
Qatar: 70 Euro
Romania: 19 Euro
Saudi Arabia: 70 Euro
Serbia: 25 Euro
Singapore: 50 Euro
Slovakia: 12 Euro
Slovenia: 12 Euro
South Korea: 50 Euro
Spain: 19 Euro
Sweden: 19 Euro
Switzerland: 25 Euro
Thailand: 50 Euro
Turkey: 25 Euro
United Arab Emirates: 70 Euro
United Kingdom: 18 Euro
USA: 55 Euro
Yemen: 70 Euro

Please note that for shipping to non-EU countries, any import VAT and customs charges must be borne by the customer. LENA HOSCHEK is not able to estimate the amount of such costs. For further information, please contact the competent customs authority.

In case of undeliverability of the order due to incorrect information of the shipping address or in case of failure to pick up your order from a parcel store of our shipping partners, we reserve the right to charge any additional costs incurred or deduct them from the refund amount. Please check the shipping address for completeness and accuracy before placing an order.

6.1. Returns
If you exercise your cancellation right and return the goods to LENA HOSCHEK, LENA HOSCHEK shall bears the cost of return within Austria and Germany, provided the attached LENA HOSCHEK return label is used. Please note that due to the processing of your return shipment by our logistics company suxess logistic there will be delays of 3 – 5 working days in the final refund processing. We will latest process your return shipment within 14 days from the successful delivery according to the shipment tracking. The deadline for return shipments is 14 days after receiving the order.

All returns from Austria are handed over to Austrian Post. All returns from Germany are handed over to UPS.

The customer shall bear the costs for the return shipment of all orders outside Austria and Germany. Any costs incurred for non-franked return shipments will be deducted from the refund amount.

Please send all returns to:


Lena Hoschek GmbH – Online Shop
Längenfeldgasse 27 / 6A – Stiege B

1120 Vienna
Austria

Any customs charges for delivery and return from non-EU countries shall not be borne by LENA HOSCHEK. In this case, we need to deduct customs charges for return shipments from the refund total. Please note that shipping costs are non refundable if you return your order from outside of the EU.

LENA HOSCHEK kindly requests that customers always use the original packaging when returning goods. However, use of the original packaging is not obligatory and does not affect the customer’s statutory rights.

LENA HOSCHEK points out that perfume can be returned only unused and in the original packaging.

The goods purchased from LENA HOSCHEK are excluded from exchange. If your ordered item does not fit and you wish to exchange for a different size or colour, LENA HOSCHEK requests that you place a new order for the products concerned.

Please note that we can not combine or change any orders.

If you request an order cancellation we can not always guarantee to fulfill your request depending on the process stage of your order. We kindly ask to contact us asap if you want to cancel your order.

7.1. Shipping is carried out by the following shipping partners within the specified delivery times:

Albania: FedEx – approx. 5-7 days
Argentina: DHL – approx. 10-15 days
Australia: FedEx – approximately 10-15 days
Austria: GLS – approx. 2-3 days
Bahrain: FedEx – approx. 10-15 days
Belgium: UPS – approx. 2-3 days
Bosnia & Herzegovina: approx. FedEx – 5-7 days
Bulgaria: DHL – approx. 7-10 days
Brazil: DHL – approx. 10-15 days
Canada: FedEx – approximately 10-15 days
China: FedEx – approx. 10-15 days
Croatia: DHL – approx. 5-7 days
Czech Republic: UPS – approx. 3-5 days
Cyprus: DHL – approx. 7-10 days
Denmark: UPS – approx. 3-5 days
Estonia: DHL – approx. 3-5 days
Finland: DHL – approx. 3-5 days
France: UPS – approx. 3-5 days
Germany: UPS – approx. 2-3 days
Greece: DHL – approx. 7-10 days
Hong Kong: FedEx – approx. 15-20 days
Hungary: UPS – approx. 3-5 days
Iceland: FedEx – approx. 7-10 days
Ireland: DHL – approx. 5-7 days
Israel: FedEx – approx. 10-15 days
Italy: UPS – approx. 3-5 days
Japan: FedEx – approximately 15-20 days
Latvia: DHL – approx. 3-5 days
Liechtenstein: DHL – approx. 5-7 days
Lithuania: DHL – approx. 3-5 days
Luxembourg: UPS – approx. 3-5 days
Malaysia: FedEx – approximately 10-15 days
Malta: DHL – approx. 7-10 days
Mexico: FedEx – approx. 10-15 days
Monaco: DHL – approx. 5-7 days
New Zealand: FedEx – approx. 10-15 days
Netherlands: UPS – approx. 3-5 days
Norway: DHL – approx. 3-5 days
Oman: FedEx – approx. 10-15 days
Poland: UPS – approx. 3-5 days
Portugal: DHL – approx. 5-7 days
Qatar: FedEx – approx. 10-15 days
Romania: DHL – approx. 5-7 days
Saudi Arabia: FedEx – approximately 10-15 days
Serbia: FedEx – approx. 5-7 days
Singapore: FedEx – approx. 10-15 days
Slovakia: UPS – approx. 5-7 days
Slovenia: UPS – approx. 3-5 days
South Korea: FedEx- about 15-20 days
Spain: DHL – approx. 5-7 days
Sweden: DHL – approx. 3-5 days
Switzerland: DHL – approx. 5-7 days
Thailand: FedEx – approx. 15-20 days
Turkey: FedEx – approx. 5-7 days
United Arab Emirates: FedEx – approximately 10-15 days
United Kingdom: FedEx – approximately 5-7 days
USA: FedEx – approx. 10-15 days
Yemen: FedEx – approx. 10-15 days

7.2. Delivery is subject to availability and deviations in delivery times possible. The processing time of the order is between 1 – 3 working days (deviations with third country deliveries possible).

7.3. When paying by advance payment, delivery will be made only upon receipt of full payment on the LENA HOSCHEK bank account stipulated in clause 9.1.

7.4. If your delivery is refused, any additional costs incurred for the return shipment will be deducted from the refund amount.

Please note that due to special tax regulations we can accept orders from the United Kingdom only from an order total (including shipping costs) of 160.00 €. Orders below this amount must be canceled by LENA HOSCHEK and can not be processed.

If the customer establishes transport damages to the delivered goods/packaging upon delivery, the customer is requested to have the employee of the carrier confirm such damage, in writing, and to notify LENA HOSCHEK accordingly.

Failure to obtain written confirmation has no consequences for the statutory warranty rights of the customer. Written confirmation from the carrier serves the assertion of the claim by LENA HOSCHEK against the carrier or transport insurance. If the customer takes photographs of the damage, LENA HOSCHEK kindly requests that it forward such photographs to LENA HOSCHEK.

Lena Hoschek GmbH
Längenfeldgasse 27/6A, Stiege B
1120 Vienna
e-mail: onlineshop@lenahoschek.com

9.1. Payment via PayPal
PayPal is the online payment service that allows you to pay securely, easily and quickly in online shops. PayPal is based on the payment methods you know from your bank. For each transaction, the customer decides whether they would like to pay by bank transfer, direct debit, using PayPal account credit or by credit card. Regardless of which payment method is chosen, there are no additional fees. LENA HOSCHEK’s PayPal payment address is: onlineshop@lenahoschek.com. Refunds from returns are made to the registered PayPal account.

9.2. Payment in advance

Select “Prepayment” in the payment step and finalise the order. You will receive the bank details of LENA HOSCHEK and the order number in an automatically sent e-mail confirmation of receipt.

Please transfer the total amount directly after your order to the following account, stating the order number:

Dr. Ulla Reisch AK Lena Hoschek GmbH
Landstraßer Hauptstraße 1a/Ebene 07/Top 09
A-1030 Wien
Bank: Erste Bank Sparkassen AG
IBAN: AT36 2011 1846 3097 4676
BIC: GIBAATWWXXX
(for SEPA transfers from international and German accounts)

Any transfer costs and bank charges are to be borne by the customer.
 LENA HOSCHEK will dispatch your order as soon as payment has been received in the LENA HOSCHEK account. Refunds from returns will be made to the bank account from which the original order was paid.

9.3. Payment by VISA or MasterCard

If payment is made by credit card, the customer’s credit card will be charged immediately on completion of the order process. Once LENA HOSCHEK has received confirmation that the credit card has been charged, the invoice amount will be debited from the customer’s credit card. If the debit is successful, the goods will be dispatched. Payment by credit card does not incur any additional charges.

Refunds from returns will be made to the credit card used to pay for the original order.

LENA HOSCHEK participates in the “Mastercard Identity Check” and “Verified by Visa” procedures. This authentication procedure protects the cardholder against credit card fraud when making purchases on the Internet. After entering your credit card information, you will be taken to a website of your bank and the respective credit card company where you will be asked for your personal password.

Please note that you must always enter the password when paying with Mastercard or Visa Card in order to finalise the order. Further information can be found at: “Mastercard Identity Check” or “Verified by Visa”

9.4. Payment via ApplePay

Pay securely and quickly! Thanks to Apple Pay, you can now pay for your order even faster and with just a few clicks.

To use the payment function, you need an iPhone, iPad, Apple Watch or MAC and the latest version of iOS, watchOS or macOS. A supported card from a participating bank must be stored in the Wallet app. A registered Apple ID is also required.

The repayment is made via Apple Pay and is credited to the card stored in the Wallet app.

9.5. Payment with Klarna

Goods remain the property of LENA HOSCHEK until payment has been received in full.

If the purchase item is defective, the customer can choose subsequent performance in the form of the rectification of defects or the supply of a new, defect-free item.

If the supplementary performance fails twice, or the customer unsuccessfully set a reasonable period for subsequent performance, the customer is entitled to demand withdrawal (conversion) or reduction in price at his discretion.

The limitation period is two years from delivery of the goods.

All image rights belong to LENA HOSCHEK. Even partial use of images is not permitted without the consent of LENA HOSCHEK.

13.1. This contract shall be governed by and construed in accordance with Austrian law, but only insofar as the protection granted the customer is not precluded by mandatory provisions under the law of the state in which the customer is resident.

13.2. The customer can choose between the court at their place of residence and the seat of Lena Hoschek GmbH to rule on any and all disputes arising directly or indirectly under this contract.

13.3. To the extent legally permissible, the place of performance and the place of jurisdiction for deliveries and payments and for all disputes arising between the parties, shall be Vienna. For consumers, the place of performance and legal jurisdiction are at the seat of the purchaser. If the private consumer is not domiciled within the European Union, the place of jurisdiction shall be Vienna. For transactions with customers within the European Union, the mandatory consumer protections laws of the customer’s place of residence may also apply.

13.4. Should any provision of this agreement with the consumer, including these General Terms and Conditions, be or become invalid, in full or in part, this shall not affect the validity of the remainder of the provisions.

Last updated: 01.12.2023